Effective Date: - 10-08-2025At Tinkklebox (“we,” “our,” “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our mobile application, website, and related services (collectively, the “Platform”).By accessing or using Tinkklebox, you agree to the terms of this Privacy Policy.1. Information We CollectWhen you use Tinkklebox, we may collect the following types of information:a. Personal InformationName, phone number, email address, and delivery address.Date of birth, gender, and other profile details (if provided).Payment information such as card details, UPI, and wallet info (processed via secure third-party gateways).b. Non-Personal InformationDevice details (model, operating system, unique identifiers).IP address, browser type, app usage data, and log files.Location information (with your permission) to provide delivery services.c. Media Access (Optional)Photos, videos, or documents uploaded for profile updates, product queries, or replacement requests.d. Cookies and TrackingCookies, pixels, and similar technologies to enhance user experience, analyze trends, and personalize services.2. How We Use Your InformationWe use your data to:Process and deliver your orders.Verify your identity and maintain account security.Provide customer support and resolve complaints.Communicate promotions, offers, and app updates.Improve our products, services, and app performance.Detect and prevent fraudulent transactions or misuse.Comply with legal and regulatory obligations.3. Sharing of InformationWe respect your privacy and do not sell your data. However, we may share your information with:Vendors & Sellers – To fulfill product orders.Delivery Partners – To ensure smooth delivery.Payment Gateways – For secure processing of payments.Service Providers – For app hosting, analytics, or customer service.Legal Authorities – If required by law, regulation, or government order.4. Data SecurityWe implement strict encryption, firewalls, and secure protocols to protect your information.Payments are processed using PCI-DSS compliant gateways.While we take reasonable precautions, no system is 100% secure. Users are advised to maintain confidentiality of their login credentials.5. Your RightsAs a user, you have the right to:Access, update, or correct your personal data.Request deletion of your account and data (subject to legal and transactional requirements).Opt-out of marketing communications at any time.Restrict certain permissions such as location, camera, or media access via device settings.6. Data RetentionWe retain your data as long as your account is active or required for business/legal purposes.Order-related data may be retained for tax, accounting, and regulatory compliance.7. Third-Party Links & ServicesOur app may contain links to external websites or services.We are not responsible for their privacy practices. Please review their policies separately.8. Children’s PrivacyTinkklebox does not knowingly collect data from children under 13.If we become aware that a child’s information has been collected without consent, we will delete it immediately.9. Updates to This PolicyWe may update this Privacy Policy from time to time. Any changes will be posted within the app with a revised “Effective Date.” Continued use of the Platform after changes constitutes acceptance.10. Contact UsIf you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at sales@tinkklebox.com
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